Part & Accessory Return/Warranty Authorization

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Model Number Of Mower Part Was Ordered For

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Original Reason For Purchasing The Part

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Parts & Accessory Return /Warranty Request Information

All returns under claim of part or accessory being defective or not properly functioning as designed are subject to manufacturer's warranty policies and procedures. As a dealer, we must follow their policies and adhere to their decision to allow or deny warranty coverage.
Husqvarna Warranty Policy
Sunseeker Warranty Policy

Batteries can not be returned unless requested by the manufacturer or special exemption is given. Any battery returned that the manufacturer does not issue a shipping label for will be returned at end user's expense. Robotic Mower Services, LLC will not issue a shipping label due to shipping and liability restrictions.
Any parts or accessories authorized for return are subject to testing and verification that the part was defective as claimed, or is still in new working condition as claimed.
All non electrical parts and accessories returned that are not covered under manufacture's warranty are subject to a 15% testing/restocking fee.
Dealers can not return electrical parts (even unopened and unused!) to the manufacturer, so we must work within this standard as well. Any electrical parts that are opened and connected or plugged in are considered USED and are not returnable unless preauthorization was given via our Tech Support & Diagnosis service. Any authorized returns of unopened electrical parts are subject to a 25% testing/restocking fee. PLEASE UNDERSTAND that no one wants to purchase electrical parts that were connected/plugged in to a system with a known issue (even) if only briefly. We offer our Tech Support & Diagnosis service as a way to help ensure that you are purchasing the correct part the first time.
If you feel the part or accessory issue should be covered under warranty and you you would like to speed up the process, please contact the manufacturer and request a reference number for their warranty authorization of your claim.
Husqvarna 1-833-991-ROBO
Sunseeker 1-833-822-0146

Any claims of shipping damage MUST be submitted to us within 5 days of arriving at the shipping destination.
Robotic Mower Services, LLC will not issue a shipping label for parts and/or accessories authorized for return unless they are part of an authorized exchange, covered by warranty, or other special exemption is given. Return shipping costs will not be reimbursed for any returns.
All policies are subject to change and will be updated as manufacturer policies and dealer agreements are modified and/or altered.

This information is in regards to parts & accessories only!

I have read and understand the above policies and requirements listed for parts/accessories return or refund procedure.